Returns bag

[seejay789]

Hi, 

I recently returned some kit successfully, however, I received another email to say they are still waiting for the Disc to be sent back.  After checking I realised that I had not included it in the returns bag.  The email says that I need to login to my account and request a returns kit but there is nowhere for me to click to arrange this and I have been through every tab I can clock on to try and find this.  Can someone please assist to get a returns bag sent out to my home address so that I can return the disc?

Kr

Craig

[seejay789]

Hi, 

Having the same issue, nowhere on my BT account to arrange a returns Kit.  I previously had one but forgot to put in the bag one of my pieces of equipment so need another returns bag sent out.  Can you please assist?

[imjolly]

just phone CS 03301234150 and request returns bag

[NeilO]

Hi, @seejay789 did you use the log in to MyBT link from the reminder email as that should bring you to the right webpage to order a replacement?

Thanks

Neil

[seejay789]

Yes I did Neil, 

It just takes me to my homepage and nowhere to click to order a returns kit.

I did have a returns kit previously but I sent everything back and forgot to put in the disc so I need another.  Not sure if this is the issue.  I have seen from previous posts that if you have used the link before then it doesn't work the second time.

Kr 

Craig

[NeilO]

@seejay789 Hi Craig, I'll send you a private message so you can get in touch and we'll get one sent out to you.

Thanks

Neil

[JohnC2 · Accepted solution]

Hi @seejay789, thanks for getting in touch and I've ordered a returns bag for you today.

Cheers

John

[Phonekaos]

I have the same problem, I've been asked to return something but when you click on the link, the Returns Kit Bag info is nowhere to be seen - please help

[NeilO]

Hi @Phonekaos welcome to the community and thanks for posting, when did your service change or stop? A returns bag is normally sent automatically within 7 days.

Thanks

Neil

[Phonekaos]

this is the message I received:

Please send back any BT equipment you're not using, in any condition, and we'll recycle it for free, including:

Item

4G Wi-Fi Mini Hub

If you're waiting for kit
If you're getting replacement kit as part of a recent order, you don't need to return anything until it arrives.

How to return your kit
Please pack up your Mini Hub using the original packaging and returns leaflet it came with, then place the returns label over your home address. You can drop your parcel into a post box or take it to a Post Office.

I have not changed/stopped  - i was supplied with a mini hub due to a BT issue - this was resolved a number of months ago.

Thanks,

Kim