returns equipment

[Lubi]

I am trying to return equipment to BT but haven't received the returns bag, and there is no where on the site to order a new one please help!!! have tried logging in, phoning emails but are getting no where  

[RobbieMac · Accepted solution]

Hi @Lubi

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you've experienced getting hold of a returns kit.  As you've had problems arranging the kit up to this point we'll pick up and get one sent out to you.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie