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Message 1 of 5

MY BT APP PROBLEM

I have stopped using the iOS app for email,  because of this problem, just  the My BT one, which works for a few days then I get this:

nanjay1_0-1742039192472.jpeg

This has been going on for about 8 months now, and despite asking for help on numerous occasions I have not had any. I am an elderly widow, I pay more than my gas bill for the phone and plus the cost of an EE mobile service, This app doesn’t work properly on an iPad. If it isn’t sorted out when my contract ends I will go elsewhere. I don’t want to keep uninstalling and reinstalling, as I have been doing, I am totally fed up.  I use Apple Password Manager so I know they are not the problem. It can access the account ok when going in from the website, but I shouldn’t have to. The app itself is the problem, this is supposed to be a big, advanced telecommunications company. Huh! 


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Message 2 of 5

Re: MY BT APP PROBLEM

Instead of the using the MyBT app have you tried the BTMail app from the Apple store.

https://apps.apple.com/gb/app/bt-email/id1467369544

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Message 3 of 5

Re: MY BT APP PROBLEM

Yes. Just stopped  recognising my password and email address on multiple occasions so I gave that up first. 

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Message 4 of 5

Re: MY BT APP PROBLEM

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

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Message 5 of 5

Re: MY BT APP PROBLEM

I am a BT Broadband customer and have been for a considerable number of years,

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