After a year in one property, I moved in late 2021 to another. Whilst in a contract the obvious thing to do was move BT with me. The line wasnt turned on but I moved anyway and waiting for an engineer to turn it on to the predicted 8-16mb/s . Not great speeds but usable.
After 3 engineer visits and battling with sub 2mb/s speeds for months Im not getting ANYWHERE.
One week it was 0.8, I rang support and a nice lady kindly tried to run a speed test and failed as it was so poor. Offered me to end the contract but I dont have any other provider options as its all on open reach.
I feel pretty much trapped by the fact that my stay fast guarantee is 1mb/s ....
At that speed whats the point of even having a stay fast guarantee as you cant load webpages / watch tv . Feeling pretty robbed at the moment.
Rang up again to today to be told its been a steady 5mb/s for months, which is simply untrue as the last subcontracted engineer tested it straight from the outlet at 2.3.
There must be something that can be done to either get out of the contract or make the speeds usable. Ofcom and the govt state 10mb/s is deemed as usable in the right to a decent connection movement. Yet when I brought this up BT said, if its that slow its that slow.
Anyone have any experience going down that route, or in a position similar to myself?
