So went on website last week and saw an offer to upgrade from 150mbs to 900mbs and to be honest it was a good deal as we do watch a lot of online TV in multiple rooms. Was promised an upgrade day of 29th September, came and went no speed difference, so phoned up on Friday 1st October to be told an error with order and it has to be rolled back and put through again, ok no problem it was promised for Monday 3rd October, even though website account said 4th so left it till 4th (benefit of doubt. Well knock me over with a bad case of wind, this morning sill no speed difference, phoned helpline twice to be met with being answered then promptly hung up on....at this point I thought it was my deodorant! Finally got though to a nice young man who apologised for my inconvniences and then proceeded to tell me the order had rolled back today and the system says the 6th October so another 24-48 hours after that! Sometimes I wonder why people bother trying to interact with companies that are blatantly poor client experience (not the last operator he was very good and if he has any sense will leave BT). If not order upgrade by the now third agreed time I will just cancel order and wait till contract end date and move. This is why people move from BT you are about as much use as a chocolate fireguard!! Happy Tuesday ppl
