BT Hub rebooting itself roughly every 3 days (log shows “System start Button press (PowerButton)

[gg30340]

It was marked as the solution by a moderator.

I have unmarked it.

[omoor]

The new hub appears to be working perfectly so far. It has been connected for 2 days, 7 hours, and 34 minutes without any issues.

It is running a different firmware version, which may indicate that BT has delayed rolling out the newer firmware. The current version installed is:
v0.46.02.10311-BT

[harry161]

Thanks, I will try to get a new hub too!

[WSH]

@omoor 

Yes, that's the firmware version I've been running since early December.

The implication would appear to be that v0.46.02.42261-BT was a revision that has caused a problem and so been withdrawn.

[harry161]

@omoorHow did you talk to a representative through live chat? It only let me select a few options and then asked me to call.

[Quesada]

I have had the same issue for quite some time, on an almost daily basis. My Hub has been replaced twice.

Recently I have been receiving this online report, which implies that the reboot is being caused by a loss of light signal to my ONT. 

 

[omoor]

Hi all,

Regarding Live Chat, I believe there was an option for Full Fibre, followed by a Talk to an Agent option.

[harry161]

@omoorThanks very much. Could you help me find the option? I’ve been struggling with it, and the phone call didn’t work either.

[Leanne_T]

Hi @harry161 

Thanks for coming back to the community. 

You can find ways to contact our tech guides on the get in touch page, this includes an option to message us or call and the team will be happy to help. 

Leanne.

[omoor]

Yeah , it gave me the option to message a BT Guide, through the Live chat.