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harry161
Aspiring Contributor

on ‎29-03-2026 13h09

237 Views
Message 21 of 23

Re: BT Hub rebooting itself roughly every 3 days (log shows “System start Button press (PowerButton)

Hi, I have been speaking with one of your advisers and showed him all the logs. However, he insisted on testing my connection, then asked me to reconnect everything and continue monitoring it for another 48 hours. I do not understand why I cannot simply get a replacement hub.

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WSH
Recognised Expert

on ‎29-03-2026 16h06

208 Views
Message 22 of 23

Re: BT Hub rebooting itself roughly every 3 days (log shows “System start Button press (PowerButton)

You could try here:

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strateg...

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harry161
Aspiring Contributor

on ‎29-03-2026 16h50

195 Views
Message 23 of 23

Re: BT Hub rebooting itself roughly every 3 days (log shows “System start Button press (PowerButton)

Talked with another agent, asked a few questions and ran a few tests, and got a replacement hub ordered within 15 minutes. With the first agent, I spent two hours and got nowhere. He also raised a complaint on my behalf even though I didn’t ask him to. Some people just don’t want to help.

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