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DavidM
Moderator-Retired

on ‎05-07-2023 11h25

2,011 Views
Message 11 of 48

Re: BT and Sky affected by several issues

Go to solution

Thanks for confirming that guys,

It sounds like an exchange issue. Once we get your details @Frogmodem we'll be able to check and confirm.

Cheers

David

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Frogmodem
Contributor

on ‎05-07-2023 11h30

2,007 Views
Message 12 of 48

Re: BT and Sky affected by several issues

Go to solution

All details should be with you now. Sorry for the delay.

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DavidM
Moderator-Retired

on ‎05-07-2023 11h34

2,000 Views
Message 13 of 48

Re: BT and Sky affected by several issues

Go to solution

No worries @Frogmodem . Leave it with us for now.

Cheers

David

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Frogmodem
Contributor

on ‎06-07-2023 5h26

1,948 Views
Message 14 of 48

Re: BT and Sky affected by several issues

Go to solution

Several BT users in the street have switched to a VPN and now have a decent connection.  This still needs sorting at BT  though as it is quite a serious problem.  I can get Gmail via my VPN (McAfee offers one as part of my subscription) and most other sites work well.  

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slightlyslowinternet
Aspiring Contributor

on ‎06-07-2023 21h40

1,903 Views
Message 15 of 48

Re: BT and Sky affected by several issues

Go to solution

Hi all

We are SE12, so assume are going through Grovepark exchange. Same issue has been going on around a week. Neighbours are on Sky and have same issue. Very annyoing as everything is fine tethering of our phones. Most things google are really slow or just don't download. Google chrome seems worst. Firefox works slightly better.

 

Thanks

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Adam7
Aspiring Contributor

on ‎07-07-2023 9h00

1,847 Views
Message 16 of 48

Re: BT and Sky affected by several issues

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I have a open reach engineer on route, he called for a quick update. He has told me talk talk use the same infrastructure as BT and sky. Is that correct as i was under the impression it was different?

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Devon_Dave
Distinguished Guru

on ‎07-07-2023 9h26

1,835 Views
Message 17 of 48

Re: BT and Sky affected by several issues

Go to solution

BT and sky use the same infrastructure from the telephone exchange out to a customers premises, as mentioned it's the exchange equipment that is different. 

(If I have helped you in any way please click the thumbs up. Thank You)
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Adam7
Aspiring Contributor

on ‎07-07-2023 9h42

1,822 Views
Message 18 of 48

Re: BT and Sky affected by several issues

Go to solution

Ok thanks,

an observation i have made is that online streaming (netflix) and my kids online gaming seem to be ok.

the loading of websites is the main problem. I know BT are looking at the issue being backhaul congestion but any chance this could be a DNS issue?

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Frogmodem
Contributor

on ‎07-07-2023 9h57

1,809 Views
Message 19 of 48

Re: BT and Sky affected by several issues

Go to solution

I have tried some of the alternative DNS settings, including Google, and they didn't seem to have any effect.  

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Adam7
Aspiring Contributor

on ‎07-07-2023 12h51

1,770 Views
Message 20 of 48

Re: BT and Sky affected by several issues

Go to solution

Open reach engineer attended, did some tests and told me everything was ok. I then asked for the issue to be escalated to 2nd line support. They looked into it and found that there is a problem with the Head End at the exchange. It has a fix date of July 31st. 

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