BT blocks block of static IPs

[itmika]

Hi,

I cannot ping another BT business static IP

Pinging 81.150.x.x (BT static IP for email server) with 32 bytes of data: Request timed out.

Actually, the whole IP block is blocked.

It works fine from a BT 4G Assure stick and it works from other networks.

Tracing route to 81.150.x.x

1 <1 ms <1 ms <1 ms 10.16.0.1
2 10 ms 10 ms 10 ms 81.148.64.1
3 10 ms 10 ms 11 ms 213.120.163.234
4 10 ms 10 ms 10 ms 213.120.163.252
5 10 ms 10 ms 11 ms 31.55.187.216
6 11 ms 10 ms 11 ms core2-hu0-8-0-5.southbank.ukcore.bt.net [195.99.127.186]
7 10 ms 11 ms 11 ms core6-hu0-0-0-26.faraday.ukcore.bt.net [195.99.127.70]
8 11 ms 11 ms 11 ms core2-hu0-17-0-0.colindale.ukcore.bt.net [195.99.127.51]
9 * * * Request timed out.
10 * * * Request timed out.
11 11 ms 11 ms 11 ms 217.32.25.93
12 * * * Request timed out.
13 * * * Request timed out.
(...) above is looping

How to get BT to fix this?

PS

I tried to call BT several times "static IP access is not BT responsibility"

Thank you,

Jac

[licquorice · Accepted solution]

This is the BT residential forum. You need to post on the business forum https://business.forums.bt.com/

Are you sure the address is configured to respond to pings, it probably isn't.

[itmika]

Thank you for the clarification.

The new thread location

https://business.forums.bt.com/t5/Broadband/BT-blocks-block-of-static-IPs/td-p/88139