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Message 1 of 18

BT broadband blue light but no internet

The BT hub has a blue light but no internet on any device. The small hybrid box the same does not provide WiFi. It has been 2 days already . This is so frustrating any tips? I hope my account is credited for the days of loss of service

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Message 2 of 18

Re: BT broadband blue light but no internet

Have you actually reported the fault to Customer Services?

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Message 3 of 18

Re: BT broadband blue light but no internet

@zetayer Welcome to the community and thanks for posting, if the Hub has a blue light it indicates that there are no network issues. Is it only wireless devices you're experiencing issues with? Have you tried connecting a device using an ethernet cable to see if you can get a connection?

The Hybrid connect only kicks in when the network goes down, as your Hub still has a blue light which is likely stopping the hybrid box from starting up. Turning off the Home Hub should allow the Hybrid box to start working. 

Thanks

Neil

 

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Message 4 of 18

Re: BT broadband blue light but no internet

Even with ethernet cable the device does not connect. For a few minutes internet connected on a couple of devices and it stopped working again. If you switch off the main hub the hybrid hub does not give WiFi either

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Message 5 of 18

Re: BT broadband blue light but no internet

@zetayer have you tried a factory reset of the Hub?

Neil

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Message 6 of 18

Re: BT broadband blue light but no internet

Yep that's when a couple of devices connected but quickly it came back to the same issue as before

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Message 7 of 18

Re: BT broadband blue light but no internet

@zetayer that's a strange one, have you tried manually changing the wifi channels on the hub? 

Neil

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Message 8 of 18

Re: BT broadband blue light but no internet

How do I do that? Because the 192 code for the modem does not work as there is no WiFi signal

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Message 9 of 18

Re: BT broadband blue light but no internet

@zetayer If you factory reset will it allow you to connect again?

Neil

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Message 10 of 18

Re: BT broadband blue light but no internet

Just factory reset it again and it still does not connect, nor allows me to log into the 192.and it shows blue light again 🫣

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