So, reading between the lines , you had FTTC ( fibre to the cabinet ) and somehow your connection was mistakenly removed ( presumably someone else benefited from this and now has FTTC ) and it’s not possible to reconnect you to FTTC as there are no available (spare) ports in the FTTC cabinet.
Perhaps you could clarify what you mean by BT promised to give you ‘fibre’ at their own expense, as OR ( not BT ) supply ‘fibre’ , and if by fibre you mean FTTP ( fibre to the premises) , then it’s difficult to see how BT could realistically promise it , BT don’t offer FTTPod, ( where a Openreach build a bespoke FTTP network to a particular address ) and OR decide where and when areas get upgraded to ‘native’ FTTP , so BT would have no way of prioritising your address to get ‘regular’ FTTP with OR….,
If BT said they would do something ( whatever that may have been ) and now won’t , what exactly is the ‘£1000’s’ for ?
If it’s just FTTC not available, ( because there are no spare ports ) have you been offered exchange based ADSL2 as a stop gap ?, if you had FTTC there is always the possibility that a port will become spare through normal ‘churn’ .
If the issue isn’t the one I’ve presumed , perhaps you could provide more details, although ultimately, if your issue is already at the highest complaint level , and you are dissatisfied with what they have suggested there isn’t anything that the readers of this customer to customer forum could offer as a way forward
