BT/openreach cut my copper line in error in may 22 so I have had no internet since then.
They say it cannot be reinstated as not enough capacity at the cabinet….apparently!
agreed to install fibre at their own cost, as it was their fault. LIES
Now want to charge me £1000s
I am at my wits end…we can no longer work from home, kids can’t do their homework, my doorbell/heat/security system all down due to no internet…has upended our lives the stress is unreal. Devastating impact on our work, family life and mental health
has anyone had same issues and ever managed to get it resolved? Ombudsman appears to have no power to do anything….HELP. I was told by BT this has never happened before to anyone
Hi @Catrionajs and thanks for posting.
I'm really sorry this hasn't been resolved yet. I can see you sent over your details previously and @RobbieMac looked into it. The position hasn't changed since then. Our executive level team are case managing this and are due to contact you again on the weekend.
Unfortunately the “executive level team” has now told us nothing more they can do. I have no confidence in this team hence why I am reaching out on this forum, in sheer desperation, to see if anyone has ever experienced this before. I find it hard to believe we are the only customers this has happened to, as Bt suggest….can anyone help?????
The Executive Level Team are at the top of the tree. Other Customer Service teams including this forum's moderation team can not intervene once they are involved.
In that case we basically have no hope of resolution…..shocking and devastating in equal measure
If the Executive level team can't resolve the problem there is clearly far more to this story than is being posted here.
To clarify….They can indeed resolve, but want to charge us thousands of pounds to do so, when it was their mistake that has caused this situation
Has anyone taken their complaint either to their local MP or to the press? Not sure which to approach first….
Running out of options now as BT are unable (read unwilling) to fix their mess and reinstate my internet