Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Killip666
Aspiring Contributor

on ‎18-01-2024 16h37

760 Views
Message 1 of 5

Broadband Issue

On Wednesday 17th January at 11:00 an issue has occurred with my broadband connection along with house phone which is digital voice.


My BT hub 2 is flashing purple.  I’ve factory reset and checked all connections and all are connected as they should be.

 

Two occupants of my household are elderly and vulnerable.  Which meaning they can’t telephone anyone in an emergency.

Help please…

0 Ratings
Reply
4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎18-01-2024 16h43

742 Views
Message 2 of 5

Re: Broadband Issue

@Killip666 

Have you reported the fault, and when is it due to be fixed?

It would normally be three working days from when the fault was reported.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage

on ‎18-01-2024 17h00

730 Views
Message 3 of 5

Re: Broadband Issue

@Killip666 

Does your household have a mobile phone which can be used in the case of an emergency ?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Killip666
Aspiring Contributor

on ‎18-01-2024 17h17

720 Views
Message 4 of 5

Re: Broadband Issue

Unfortunately my household doesn’t have an emergency phone.

0 Ratings
Reply
Killip666
Aspiring Contributor

on ‎18-01-2024 17h18

716 Views
Message 5 of 5

Re: Broadband Issue

Reported yesterday.  Monday next week to try and fix the repair.

0 Ratings
Reply