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Killip666
Aspiring Contributor

on ‎18-01-2024 16h37

918 Views
Message 1 of 5

Broadband Issue

On Wednesday 17th January at 11:00 an issue has occurred with my broadband connection along with house phone which is digital voice.


My BT hub 2 is flashing purple.  I’ve factory reset and checked all connections and all are connected as they should be.

 

Two occupants of my household are elderly and vulnerable.  Which meaning they can’t telephone anyone in an emergency.

Help please…

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎18-01-2024 16h43

900 Views
Message 2 of 5

Re: Broadband Issue

@Killip666 

Have you reported the fault, and when is it due to be fixed?

It would normally be three working days from when the fault was reported.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎18-01-2024 17h00

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Message 3 of 5

Re: Broadband Issue

@Killip666 

Does your household have a mobile phone which can be used in the case of an emergency ?



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Killip666
Aspiring Contributor

on ‎18-01-2024 17h17

878 Views
Message 4 of 5

Re: Broadband Issue

Unfortunately my household doesn’t have an emergency phone.

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Killip666
Aspiring Contributor

on ‎18-01-2024 17h18

874 Views
Message 5 of 5

Re: Broadband Issue

Reported yesterday.  Monday next week to try and fix the repair.

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