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Andyh67
Beginner

on ‎20-10-2022 13h52

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Message 1 of 2

Cancelled engineer

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Who do I complain too , engineer was ment to come today  (20th oct ) between 1-6,when I checked the app now coming 1 Nov . no email or text to say they had  cancelled appointment.

Ive tried to phone twice today but been on on hold for over 40 each time before I gave up and I can't find an email address ---hope this is not the way the treat all new customers 

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imjolly
Distinguished Sage
Distinguished Sage

‎20-10-2022 13h53 - edited ‎20-10-2022 13h54

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Message 2 of 2

Re: Cancelled engineer

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BT and openreach are on strike today hence why no engineer and difficulty in getting through to BT

they are also on strike on Monday 24/10



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