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Aspiring Contributor
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Message 1 of 13

Downstream and upstream are much slower than what I should be getting

I have included images of my hubs stats along with the results from the bt broadband checker and it's much slower than it should be, anyone know any solutions?

 

Viacal_0-1597168347566.pngViacal_1-1597168360763.pngViacal_2-1597168373804.png

 

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Recognised Expert
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Message 2 of 13

Re: Downstream and upstream are much slower than what I should be getting

Do you have dialtone at the master socket test port ?
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Aspiring Contributor
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Message 3 of 13

Re: Downstream and upstream are much slower than what I should be getting

Yes, I plugged into the master test socket and there is a dial tone

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Recognised Expert
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Message 4 of 13

Re: Downstream and upstream are much slower than what I should be getting

Dial 17070 and take the quiet line test and listen for any noise on the line ( best done with a corded phone if you have one ) ...any noise on the line, report the line as noisy.

Is your router normally connected in the master socket ?, if not try the router in the test port ( with a new filter if possible ) , post router stats to compare against the original stats you posted .

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Aspiring Contributor
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Message 5 of 13

Re: Downstream and upstream are much slower than what I should be getting

I have now done the quiet line test with a corded phone on both the master and test sockets and both times were dead silent.

My router is usually in the master socket and I have now tested the router on the test socket and the results are virtually the same.

Viacal_0-1597174125231.pngViacal_1-1597174133053.pngViacal_2-1597174158698.png

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Downstream and upstream are much slower than what I should be getting

There is something wrong with your line, or the way you have things connected up.

What does your master phone socket look like?

 

Keith_Beddoe_0-1577035081757.jpegKeith_Beddoe_1-1577035100602.jpeg

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Aspiring Contributor
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Message 7 of 13

Re: Downstream and upstream are much slower than what I should be getting

It looks like number 7

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Downstream and upstream are much slower than what I should be getting


@Viacal wrote:

It looks like number 7


And do you have the phone plugged into the phone socket, and the home hub plugged directly into the broadband socket, with no microfilters in use?

Do you have any other phone sockets or phone extensions in the house?

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Aspiring Contributor
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Message 9 of 13

Re: Downstream and upstream are much slower than what I should be getting

I have both the phone and router directly connected to the master socket with no filters and I have no other phone sockets or extenders in the house

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Sage
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Message 10 of 13

Re: Downstream and upstream are much slower than what I should be getting

Has the hub been rebooting itself or have you been doing it in an attempt to improve the connection?