Engineer doesn’t turn up

[Keith_Beddoe]

Please can you answer the two questions that I asked, otherwise forum members will no be able to offer any more help, and you will have to wait for BT to reply?

Is the BT Smart Hub 2 connected to your phone line, or to a box with lights on?

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[NeilO]

Hi, @Tessie63 I'm so sorry about the fault with your broadband and the missed visits, did the engineer arrive today?

Thanks

Neil

[Tessie63]

No. 5th chance and they failed to appear. 
I have now cancelled my account with BT. Just 4 weeks and nothing but poor communication and either slow wifi or days without any. 
Bad experience! 

[NeilO]

@Tessie63 That's unacceptable, I apologise for the poor service. I have sent you a private message so you can get in touch with the moderation team if you need any help with this.

Thanks

Neil