FTTP installation in the morning - still orange in the evening

[jasonmleds12]

Shout out to @NeilO (one of the mods) for taking on my case and trying to solve the issue the right way 👏🏻👏🏻👏🏻

Man... Can't thank him enough for taking the time to look into my case! 🙂

Give this guy a raise, BT!!!

[pippincp]

I should imagime @NeilO  will be happy with a couple of pints of Guinness. Did he get you sorted out or is it still ongoing?

[jasonmleds12]

Not yet solved - but at least we know who can do a proper investigation now 🙂 Apparently the OR installer shouldn't have signed off the installation as "completed" on Monday... That led to quite a lot of confusion 👍

[pippincp]

@NeilO  will get you sorted out.

[jasonmleds12 · Accepted solution]

I think @NeilO - the customer service god(!!!) just sorted it out for me :))

Thanks a lot, Neil! you made my day!

[jasonmleds12]

Just in case anyone will have a similar issue... In my case, there was an issue between the head-end and the CP... It had to be fixed by openreach in the background...

Apparently the installer prompted this fix already in their system... but BT (and all other ISPs) don't have access to this information so they didn't know...

The issue was that the installer from Openreach ticked the box and "completed" the installation on the system which led to further confusion...

In either case - very thankful to Neil for sorting this and checking for updates regarding this.

[Starwire]

The only thing that exists between the CP Equipment and Openreaches Head End is the Fibre Cable that Links them, there’s nothing Mechanical in between so I can only assume it’s that Fibre Cable then.