Fibre 2 - Stuck on Fibre 1 profile

[MancLad]

I seem to have the same issue, ordered Fibre 2 but provisioned to Fibre 1 @JohnC2  would you be able to take a look at my setup. An engineer was booked for Friday to resolve as there was also a fault identified on the line when the test was run. 

[DanielS]

Good morning @MancLad,

Thanks for taking the time to post up last night.

I've moved your post onto a thread of your own.

I'll check your account and see if we can get this sorted for you.

Check your private messages as you will have a message from me.

Thanks
DanielS

[JohnC2]

Hi @MancLad, the order to correct your profile has now completed. Please you would check and let me know that your speeds have improved?

Cheers

John

[MancLad]

Doesn’t look to have worked I rebooted the hub also. 

 

[imjolly]

Did you message the mods to let them know

[MancLad]

@JohnC2  Doesn’t look to have worked. 

[MancLad]

Thanks for the prompt to nudge the Mod. 

[JohnC2]

Hi @MancLad, thanks for checking that for me and posting back. I'm sorry it hasn't worked this time. I'll get the request placed again. 

Cheers

John

[JohnC2 · Accepted solution]

Hi @MancLad, the team has get back to me to say some deign work needs to be completed and your profile should update on the 5th of June. 
Cheers

John

[MancLad]

@JohnC2  this has now completed, thank you for your help.