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Message 1 of 25

Fibre 2 not showing even though my line supports it...

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Hi all.

 

Bit of a follow up thread from my previous  post. 
BT ADSL service is live and I am looking to order FTTC tomorrow. 

BT checker  states 80/20 available but BT site states only fibre 1 can be ordered. 

Can anyone help please? Mods maybe?

 

Thanks. 

 

 

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Message 2 of 25

Re: Fibre 2 not showing even though my line supports it...

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My record.

 

Screenshot 2021-05-25 at 19.31.19.png

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Message 3 of 25

Re: Fibre 2 not showing even though my line supports it...

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If your BT phone number is up and running then Can you post the dslchecker results

Post crossed. Is that from using phone number or address

 



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Message 4 of 25

Re: Fibre 2 not showing even though my line supports it...

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Yep, see last post. Thanks!
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Message 5 of 25

Re: Fibre 2 not showing even though my line supports it...

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Phone number. New BT line. 

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Message 6 of 25

Re: Fibre 2 not showing even though my line supports it...

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That does not show whether result of phone number or address



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Message 7 of 25

Re: Fibre 2 not showing even though my line supports it...

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I used my phone number. But blanked it out as per the guidelines. 

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Message 8 of 25

Re: Fibre 2 not showing even though my line supports it...

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I think you are going to initially Have to accept fibre 1 as offered as your bottom estimate range is below 55mb andd handback only 47mb.  If after connection your stats justify fibre 2 then maybe mods will be able to help



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Message 9 of 25

Re: Fibre 2 not showing even though my line supports it...

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Great, thanks @imjolly I will order as is then and see what my router stats say. My next door neighbour has 80/20 so no problem with the distance etc. I will follow up later...

cheers. 

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Message 10 of 25

Re: Fibre 2 not showing even though my line supports it...

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Hi all.

FTTC has been setup now, and is running at my house. Router states 55/10 current connection but 76/15 maximum available. 

Should fibre 2 be possible on the line? 

cheers. 

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