On the BT website there's an option to 'Contact BT'... https://www.bt.com/help/contact-bt
No number is given, and if you click on any of the icons on the page, you get sucked into a pit of questions and menu options that never lead to a resolution. A company that cares would flag its phone number as a priority, and offer human help first, with AI assistance as a very, very poor second.
Remember... when you already know the answer to a question, that's great for YOU, but it's no use for someone who doesn't know the answer already, and gets sucked into endless menu options with no end in sight.
Many years ago I came to this forum when my phone line was so bad, I couldn't even speak to BT staff using it. We just couldn't understand each other because of the quality of the line. Given that I couldn't talk to anyone, this forum was the only way to communicate, and thankfully someone at BT picked up on the problem. When the line was fixed, which involved replacing the ENTIRE line from my house, through the town centre, to the exchange on the other side of town, I was phoned by BT and was able to hear them speak for the first time. Up to that point, getting any kind of message through to BT was thwarted by the quality of the line.
