Full Fibre 900 with WiFi - upload capped

[GDog2]

on 8th Feb - on that day it was giving 100Mbps consistently

[GDog2]

tech support saying "well you are only guaranteed 10"

"fine - cancel the contract"

"I'll see what I can do - must be Open Reach"

<sigh> feels like virgin media 

[GDog2]

arranging an engineer now... 

[NeilO]

@GDog2 I'll send you a private message so you can get in touch with the moderation team, if it's the profile on your Hub it won't need an engineer visit. 

Thanks

Neil

[dazza76]

FYI, mine didn't need an engineer visit. Just needed the right network team to flick the right switch. Wasted weeks speaking to BT support teams which zero results. 24 hours after @JohnC2 took it on, it's been sorted. 

[GDog2]

Hi Dazza

That was my impression. So much can be done remotely, but this guy INSISTED that nothing can be done. They've also logged it as NO broadband and sent out an EE hub - total waste of money and time.

He could see that 900 / 100 was commissioned but couldn't work out why it had dropped to 50

[dazza76]

See if one of the Mods can pick this up for you. @JohnC2 sorted mine. He said he'd forwarded the issue to a specialist network team and that it could be up to a week to have it looked at. I got lucky and they picked it up straight away and had it sorted this morning. 

[pippincp]

@dazza76  See message 14.

[GDog2]

BT have arranged an Engineer for tomorrow - I didn't ask for one and expressed my surprise. They also sent out an EE hub - again unrequested, put me on Broadband Backup and logged that I don't have any broadband - which is all totally unnecessary. 🤨

[dazza76]

Yep. All sounds unnecessary but if they'e insisting then what can you do? One benefit that's often mentioned about engineer visits (and it's happened to me) is that the engineer will turn up and find no issue with the equipment or line BUT will then just make a phone call to some back office team that that the call centre guys aren't aware of, get them to flip a switch and it'll be sorted.