Full Fibre install

[imjolly]

neighbours are showing FTTP available so may be that openreach information for your address is incorrect so contact openreach using this  https://www.openreach.com/forms/fibre-broadband-availability---customer-form

obviously when completing form you stress that next door neighbour can get FTTP so why can't you?

[Janice5]

Thank you for the link

[iniltous]

I can’t see your image yet as it’s not released from quarantine, but if neighbours do show WBC FTTP as available, it could be your individual address ‘data’  …..often addresses that don’t match the Royal Mail record exactly can cause issues , so is there anything out of the ordinary about your address , like it’s known by a name rather than a number , or is a recent addition on a previously vacant plot (or anything else unusual) , also check the DSL checker again , are there  duplicate entry’s for your address , or another entry that could possibly be mistaken for your property .

You could try looking up your UPRN and try using that instead of the postcode on the checker to see if the entry is different

[licquorice]

The image does show FTTP available to neighbour

[Janice5]

I don't think there is anything unusual about my address and there are no other names, it was built in the 1980's an no nearby changes in that time, hopefully I am fairly straightforward apart from needing initial ground works to run directly to the house.  

[iniltous]

Property built in the 1980’s usually is ‘DIG’ , in that the copper cable serving the address is ‘direct in the ground’ , not ducted , hence the need to excavate from the footpath to the house wall to get the new optical cable installed to your property ….its strange that presumably your address did have the appropriate survey notes (as well as showing availablity) perviously , that’s why you were allowed to order , and that order caused the survey visit , to decide the exact route from the footpath to the house wall , and then the order cancelled and the checker for your address changed to show no availablity.

The appropriate link has been provided , complete the section ‘ Tell us what your enquiry is about , selecting the ‘I cannot get fibre but my neighbour can my neighbours can ‘  section that should get Openreach to investigate this apparent error , the only caveat is that there are limits to the work ( more accurately the costs of the works ) that OR will absorb on any single installation , however even in these rare cases , you are asked for a contribution towards the costs , not arbitrarily removed from the system .

[Janice5]

Thank you for taking the time to explain, I have filled in the form to Openreach, fingers crossed now really.  

[iniltous]

The image you posted for your adjoining neighbour is now visible (to me at least ) and it shows they have already had FTTP installed and as expected the survey note is ‘partial direct in ground’ , so assuming your neighbours  property is of similar construction and age ( possibly attached to yours as semi or terraced or whatever ) then your installation method should be very similar .

There  probably are ‘scars’  in the footpath testament to the work that was done to get their FTTP service installed , which ( if further evidence were needed ) that your problems must be simply some kind of data issue , hopefully easily resolved allowing you to either re-order or your existing order to proceed once Openreach responds to the formwize you have completed