Full Fibre

[MillyMollyMandy1]

Can I have full fibre without Digital Voice for now?

[gg30340 · Accepted solution]

Yes if full fibre FTTP is available to your address. Just order a "Broadband Only" package.

[MillyMollyMandy1]

Thank you. I have just cancelled the whole thing as I don't want digital voice (for as long as possible - due to unreliable mobile reception). How do I order the Broadband Only package?

[chrisjp]

If your current analogue landline service is with BT and you now order a Broadband Only package you will lose your landline service.
If digital voice is being offered with a full fibre service, then that is the only "landline" service that BT is offering you.
If you're currently getting your broadband service via fibre to the cabinet, or the older ADSL copper all the way to the exchange service, and you have your landline as part of that, then the only way to keep that is not to re-contract with BT, but instead let your service roll over to an "out of contract" month by month one.
But be aware that, sooner or later, you will be required to take up a digital voice landline service, because the old PSTN equipment at the exchanges is life-expired and being retired.

[imjolly]

@MillyMollyMandy1 

when you say unreliable mobile service is that with your current provider and have you looked at other who may have a better signal in your area  https://www.ofcom.org.uk/mobile-coverage-checker

If you have cancelled your current contract I hope you are out of fixed term and rolling monthly or you will have early termination penalties

[licquorice]

@MillyMollyMandy1 I think you are misunderstanding what you are asking.

It is not possible to have full fibre and keep your analogue phone line.

[chrisjp]

What I said - though admittedly in a more complex way, trying to cover all possibilities in one reply!

[MillyMollyMandy1]

Performance across my area should be 74%(3), 78%(Vodafone), 80%(O2), 82%(EE). No signal with EE although texts get through to me occasionally, slightly better with O2. Haven't tried others. Have chased up with EE but remains unresolved. Think I'm just in a bit of a black hole.

My mobile is PAYG. I've never bothered with a contract.

[MillyMollyMandy1]

In response. I am with BT and out of contract.

[Peter_W]

Hey @MillyMollyMandy1.

Welcome to the BT Community!

As a few of the others have mentioned, if you were move over to Full Fibre then the only landline option for you would be Digital Voice.

You can still use any existing phone you have with this though, you just plug it into the green port on the back of your Hub instead of your traditional BT socket.

If you went for a broadband only option, there is one other option that could provide you with a better mobile service. 

It'll depend on whether you have a compatible mobile, but if you were to switch to an EE SIM Only or pay monthly contract, you can use WiFi calling. 

This uses your home WiFi connection to carry your calls and texts in place of the normal mobile signal, and allows you to stay connected in places where the mobile service may be patchy.

You don't change how you actually use your phone though, it all just works in the background.

Peter