If you are affected by an outage that’s affecting many others , it will be in hand , if it affects just you , and you have reported it , then it’s in hand , the standard repair target is a repair within 2 working days after the report , so if Friday was day 1, weekends are not working days , so Monday is day 2 , any further delay is compensated for ,it’s only Saturday , the 2 days are not expired.
A target repair date is just that , a target , things can happen that make the date slip …..you are on a residential tariff, so although it’s still important, your only real loss is the £1 a day you pay and are not getting anything for , consequential loss isn’t covered on residential tariffs , if you wanted a better response and better compensation, more expensive business tariffs are available.
The contractual repair date ( at which compensation kicks in ) hasn’t been reached yet , and although it’s frustrating, it’s a little early to be too vocal about this, if it’s the lack of social media , Netflix etc that’s the issue , it’s something of a first world problem, if your ‘business’ is suffering, you shouldn’t be on a residential tariff.
