There is no reason why the old copper connection needs to be disconnected before the FTTP is installed and shown ‘working’ , and if the process followed correctly the copper service should remain if there is a problem with the FTTP service (in effect booking off the fibre job as completed successfully is what drives the cessation of the copper service, no successful installation, copper service remains ) so what was the issue that required the copper service to be removed prematurely (this isn’t normal practice) ….if the overhead service was through trees for example the old cable had be used to ‘draw’ the new cable through the tree canopy , and without doing that the installation would be problematic or abandoned , and similarly on an underground service with congested duct using the old cable to pull in the new cable was the only way to get the new optical cable installed……clearly the tech should check that there is service available at the CBT before doing that type of thing (and arguably pointing out the risk to the customer if the copper service is disconnected before the optical service is confirmed as in and working…..so what was the scenario with you and what is the problem now ….the optical service was connected but not working or it wasn’t possible to get the optical service to the property even after removal of the copper service.
You ask ‘any ideas’ , it’s impossible to offer anything constructive without more information….there is an exemption type order that can override the ‘no new copper connections’ embargo once a place has FTTP as ‘available’ , but depending on what the issue actually is , getting the fibre service in and working may be the more sensible option than reinstalling the copper (which may be as problematic as the FTTP installation depending on what the issue is ) ….although it may seem to you reconnection of the copper service should be ‘simple’ , and the obvious short term solution, it isn’t .
