Full fibre switch

[Spirkley]

Engineer attended to connect new cable to old hub.Realised he could not and phoned for help,only to be told they would send a new hub.He told me i would stay on the  old broadband until new hub came.After he left,internet went off.After a long call to BT,they told me that they had already switched me to the new broadband and couldnt temporarily switch me back!Left without any internet for days now until new hub arrives.My Hive,Alexa,Ring,etc all disconnected.Shocking service.

[licquorice]

You can always connect a laptop/PC directly to the ONT in the meantime.

[WSH]

By hub, I take it you mean the Smart Hub 2?

Might be quicker to pick one up off Amazon and a spare is always useful if you are going to be on digital voice.  They're cheap enough these days.  (Just make sure it is the FTTP version if that is what you are moving to).

[Spirkley]

Unfortunately,i dont own a laptop/PC.

[licquorice]

@WSH All Smart Hub2s are FTTP capable.

@Spirkley Do you have any device with an Ethernet port capable of configuring  PPPoE connection?

[chrisjp]

Communication between Openreach and BT is abysmally bad.
There have been quite few reports on this forum of BT just turning off a FTTC broadband service on the day Openreach is due to install FTTP, without checking that Openreach have successfully completed the installation. When Openreach have failed to do so, you get the situation that the OP is in.

[licquorice]

It is not Openreach that have failed, it is BT in not sending a Smart Hub2.

[WSH]

@licquorice  Yes, that's my understanding too but  when I bought one a couple of years back, Amazon seemed to have two different versions. 

Mind you, I don't know who writes them up, but Amazon's technical specs on any IT gear are often clearly nonsensical anyway.

[licquorice]

There are 2 versions. There was originally an FTTP version with a Red WAN port and 3 LAN ports and an FTTC version with 4 LAN ports. Subsequently a firmware update gave the FTTC version the ability to select port 4 as a WAN port or LAN port.

[WSH]

Ah, that explains it then.

It may still be possible to pick up one with the old firmware.  The one I got was initially way out of date until I let it update.