What on earth is going on with connectivity

[PaddyB]

Hi @coreservers,

Thank you for posting back to update the thread. It's good to see that the speeds have increased after the visit and it sounds like the engineer was very thorough in their investigation.

Please keep an eye on your connection and post back in a few days and let us know how the connection is performing?

Thanks,

Paddy

[coreservers]

nope. not fixed.

ok i know im on dlm... but its dropping every 3-4 minutes now. gone from 70mb down to 60 mb. seems that didnt fix it

[ozsat]

I had a similar issue which ran off-and-on for about a year.   Every time we had heavy rain within a couple of hours the speed had dropped sometimes from 40+Mb to <10Mb. It would restore on its own about a day after the rain.

Had numerous visits and even more no-shows - new hub, cables etc. - but no fix.

I was even told it looked like I was removing the hub from the line at times - which I was not.

It actually went on for over a year and twice I was offered a contract opt-out as BT had not provided the service. Lots of compensation for down time as BT Sport channels on BT box would not work during these times.

I kept a log of the weather - and another log of the speeds. I did whenever the speeds had dropped but they didn't always drop or were not noticed when it rained.

Eventually got a helpfil visit from Openreach where he looked at his log of the noise on my line for the past couple of months and could see issues I had missed and could himslef confirm they were bad days for the wather - he was caught in one local downpour himself while on a trip out.

He arrange for the cable into the house to be replace - they was no junction box on the outside of the house.

Within two weeks they had laid a new cable in new trunking and a new connection point in the house. We've had lots of heavy rain since - but never a drop from >50Mb which is faster than the old cable.

[coreservers]

Not sure if relevant... But the IP profile for the line is 64mb. but im getting 70+ mb at the router, could that make it unstable... stats from  advanced Bt wholesale test...

dvance Test

Download Test

Download speed achieved during the test was 60.57 Mbps

For your connection, the acceptable range of speeds is 40 - 64.87 Mbps

IP Profile for your line is 64.87 Mbps

60.57 Mbps

router stats...

Firmware version:v0.31.00.10253-BT

Firmware updated:Wed Feb 16 09:21:58 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:0 days,00 Hours14 Mins36 Secs

Data rate:20 Mbps / 70.695 Mbps

Maximum data rate:25.583 Mbps / 73.205 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:9.1 / 6.4

Line attenuation:6.5 / 12.7

Signal attenuation:6.4 / 14.0

VLAN id:101

Upstream error control:Off

Downstream error control:Off

64.87 Mbps

Upload Test

Upload speed achieved during the test was 18.44 Mbps

IP Profile for your line is 20 Mbps

18.44 Mbps

20 Mbps

[coreservers]

OK ive now lost the will to live with this.... 

last hour 7 drops. that cant be DLM

heres the event log during one...

14:38:40, 24 Feb.

LAN [DEL] ARP 192.168.1.138 with 2e:06:d2:ed:fd:ec from br0

14:38:40, 24 Feb.

5G Client disassociate from 2e:06:d2:ed:fd:ec (IP=192.168.1.138) RSSI=0, Rate=0Mbps

14:38:39, 24 Feb.

WHW INFO A station STA(2E:06:D2:ED:FD:EC) leave WHW infrastructure

14:38:39, 24 Feb.

5G client Mac: 2E:06:D2:ED:FD:EC Deauthentications (Reason:Deauthenticated because sending station is leaving (or has left) IBSS or ESS)

14:38:34, 24 Feb.

SIP WAN DOWN

14:38:32, 24 Feb.

DHCP device Connected: 192.168.1.193,  unknown

14:38:32, 24 Feb.

2.4G Client associate from

14:38:32, 24 Feb.

LAN [ADD] ARP 192.168.1.193 with 8e:85:80:07:c7:33 from br0(wl1)

14:38:31, 24 Feb.

Receive a DHCP request

14:38:30, 24 Feb.

SIP WAN DOWN

14:38:30, 24 Feb.

WHW INFO A station (SmartHub2)IF[2.4G](78:DD:12:9C:E4:F9):STA(8E:85:80:07:C7:33)(Legacy Device) join WHW infrastructure

14:38:30, 24 Feb.

WAN Sensing Auto sensing Complete, interface selected

14:38:30, 24 Feb.

WAN Sensing Auto sensing Running

14:38:28, 24 Feb.

WAN Sensing Auto sensing Complete, interface selected

14:38:27, 24 Feb.

WAN Sensing Auto sensing Running

14:38:27, 24 Feb.

WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

14:38:24, 24 Feb.

Broadband Line Id Result = No Response

14:38:23, 24 Feb.

PPP: Stopped PPP daemon(0,1,5)

14:38:23, 24 Feb.

PPP LCP Send Termination Request (User request)

14:38:23, 24 Feb.

PPP: IPCP down

14:38:23, 24 Feb.

PPP: LCP down

14:38:23, 24 Feb.

DSL Link Down: duration was 49 seconds

[coreservers]

Next issue.. i get an email asking me to go online and book an appointment at my convinient time..

So i click the link in the email.... it then runs fault diagnostics, then says i already logged a fault. but there is a promising  book appointment button... but no i click on it and it says.... looks like your appointment was missed?  What appointment? i  didnt make one... yet another BT thing that just doesnt work. surely a book appointment button should take you to just that, not a fault tracker? 

Confused.... very!

[ozsat]

During my long running issues with BT I had "visit complete" and  "we called buy you were not in" messages - all incorrect.

On one occasion the visit was 30 minutes after the status was changed to visit complete.

It is hard work trying to get a fix with a fault which is not obvious.

[Devon_Dave]

Mmm, "changed the circuit couplers" hopefully that was not the engineers words? I smell a bit of Bull++++ if it was. 

[coreservers]

so far this morning... 15 drops... so fed up, i have now contacted gigaclear. for their fttp service as clearly BT service is not fit for purpose

[JohnC2 · Accepted solution]

Hi @coreservers, I've not heard back from you since the engineering work was completed on the 11th of March. 

I've tried to get in touch on the phone and via Private Message. I trust all is ok with your connection now and that you're happy with the broadband. If not and you need further help please post back or reply to my PM.

Cheers
John