Half speed uploads

[Stoneblade]

@rbz5416 felt like I was banging my head against the wall with Tech, I am ex networking engineer and they seemed to be a bit clueless, computer says no sort of response.  I will follow your advice with trying to ask for connections.  Will update if I get anywhere.  Thanks again

[rbz5416]

With some 170k words available in the English language, why they had to use the same one for different things is beyond me. But they did exactly the same with Digital Voice. There was already in existence a BT cordless phone called Advanced. Yet when they launched Digital Voice they also called one of the VOIP phones Advanced too. We've had at least one person on here buy the old Advanced handsets in error.

As for "Tech", you're unlikely to have been speaking to anyone vaguely technical I'm afraid.

[Stoneblade]

@imjolly Finally was able to get into MYBT with adding my new account.  Does seem to be the right fibre package?

[Stoneblade]

Just had a search on the forum and looks like a few people had this same issue and swapping to another contract for 24hrs then them moving back to the plan I am sorts the issue. So back to the phone it will be in a bit I guess haha. Wish me luck.

[imjolly]

you appear to have correct package in MYBT just your are not connected to the correct package.  I have asked mods to help you but it will be into next week due to holidays.  you can try phoning CS but post back if no success.

mods will post here

[DanielS]

Hi @Stoneblade,

I'd like to take a look into this for you before you ask anyone to start changing packages. I don't want any potential problems with your billing or contract charges being added by mistake. I'll be able to check your package and the profile that your speeds are set to. I've sent you a private message with some information that I will need.

Thank you @imjolly for flagging this to me.

Thanks
DanielS

[Stoneblade]

@DanielS thanks for the reply, I have responded to your PM.  Luckily was till on hold so hung up my call to make sure nothing else was messed with .

Thanks

[Stoneblade]

Thread I saw with similar issue :

https://community.bt.com/t5/BT-Fibre-broadband/Possible-Home-Essential-Fibre-2-Speed-Capped/td-p/221...

[rbz5416]

@Stoneblade 

That fix was a bit "sledgehammer to crack a nut", there should be no need to move tariffs. I'm sure @DanielS will sort you out.

[Stoneblade]

Just and update, one of the Mods have looked into it and made some settings changes and hopefully in the next 24 hours I should see a speed pick up.  Fingers crossed now with my number being finally ported it will be all back to normal.  Wil update once its all sorted.

Thanks for all your help on this, Wishing you all a happy new year!