I have been using a third party router for a couple of years, rock solid connection with no issues.
Last week I decided to upgrade to Halo 3+ so installed the supplied Smart Hub, EE box etc and all worked fine, including the mobile data if I loose the BB.
However, since going live (3 days) every morning the Hub is glowing Orange and the EE box is flashing red, I still have internet access but the Hub is not accepting connections for the admin page and based on the red flashing EE box I presume its not functional, I need to reboot both to get back to normal.
This issue is coinciding with an entry in the logs each day showing what looks like a BT diagnostic login (shown below). Obviously I need this to stop as its not much point in paying for the Halo 3+ product if it needs resetting every morning.
Solved! Go to Solution.
have you tried a factory reset of SH2 as that looks like the update server. press the recessed button on back of hub and hold 20/30secs until hub lights flash
remember to turn off smart setup in hub manager
No I have not done that, I will do that today and report back tomorrow after the normal time it has problems
Thanks for the advice on the full reset,
Since then I have had no more resets or loss of service so fingers crossed I am all good now.