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mick1966
Aspiring Contributor
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Message 1 of 5

Halo 3+ seems to reset every morning

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Hi,

I have been using a third party router for a couple of years, rock solid connection with no issues.

Last week I decided to upgrade to Halo 3+ so installed the supplied Smart Hub, EE box etc and all worked fine, including the mobile data if I loose the BB.

However, since going live (3 days) every morning the Hub is glowing Orange and the EE box is flashing red, I still have internet access but the Hub is not accepting connections for the admin page and based on the red flashing EE box I presume its not functional, I need to reboot both to get back to normal.

This issue is coinciding with an entry in the logs each day showing what looks like a BT diagnostic login (shown below). Obviously I need this to stop as its not much point in paying for the Halo 3+ product if it needs resetting every morning.

08:48:58, 20 Jan.
CWMP: HDM socket closed successfully.
08:48:58, 20 Jan.
CWMP: HTTP authentication success from pbthdm.x.x.x
08:48:58, 20 Jan.
CWMP: HDM socket opened successfully.
08:48:58, 20 Jan.
CWMP: session completed successfully
08:48:58, 20 Jan.
CWMP: HDM socket closed successfully.
08:48:58, 20 Jan.
CWMP: HTTP authentication success from pbthdm.x.x.x
08:48:58, 20 Jan.
CWMP: HDM socket opened successfully.
08:48:58, 20 Jan.
CWMP: HDM socket opened successfully.
08:48:57, 20 Jan.
CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
08:48:57, 20 Jan.
CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 4 VALUE CHANGE
 
Can anyone please advise me? after the reset all is working fine so trying to report a problem online to BT is not getting anywhere as the problem has gone via a reset.
 
Mick
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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Halo 3+ seems to reset every morning

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have you tried a factory reset of SH2 as that looks like the update server.  press the recessed button on back of hub and hold 20/30secs until hub lights flash

remember to turn off smart setup in hub manager



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mick1966
Aspiring Contributor
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Message 3 of 5

Re: Halo 3+ seems to reset every morning

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Thank you,

No I have not done that, I will do that today and report back tomorrow after the normal time it has problems

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mick1966
Aspiring Contributor
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Message 4 of 5

Re: Halo 3+ seems to reset every morning

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Thanks for the advice on the full reset,

Since then I have had no more resets or loss of service so fingers crossed I am all good now.

 

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DavidM
Moderator
Moderator
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Message 5 of 5

Re: Halo 3+ seems to reset every morning

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Thanks for getting back and letting us know @imjolly advice has sorted this for you @mick1966 .

Cheers

David

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