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Message 1 of 6

Home Essentials


I signed up for BT Home Essential 2 in January but I've been put on the wrong speed profile. 

My router is syncing at 55 Mbps down and just under 10 Mbps up. 

Maximum data rate is 61 Mbps down and 18 Mbps up. So I should be getting that speed. 

How do I get this sorted without having to ring BT? I'm not well and find ringing up for this kind of thing stressfull.

I'll attach a screenshot of my router stats at the bottom of this post. 

Screenshot_20230502_124404_Samsung Internet.jpg

 

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Message 2 of 6

Re: Home Essentials

Can you check which package is shown on your January order by going to MYBT and see if fibre 1 or 2

Fibre 2 will give very little improvement in down speed but should give good improvement to up speed

Post back with result



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Message 3 of 6

Re: Home Essentials

It says Home Essential Fibre 2

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Message 4 of 6

Re: Home Essentials

The max attainable speed is not necessarily the speed you can achieve but you may be able to get a few mb faster down speed but certainly faster up speed

Phone CS 03301234150 and they should be able to sort your profile.  If problems after phoning then post back



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Message 5 of 6

Re: Home Essentials

It looks like the speed is being capped to a fibre 1 profile. I was getting pretty much the max obtainable speeds with the ISP I was with before moving to BT. 

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Message 6 of 6

Re: Home Essentials

Hi @fisherking, post back and let us know how you get on after you call us.

Cheers

John

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