Re: How do I contact BT with fault?

TessTickles · ‎24-08-2022

I have fibre 900/110 but my upload is coming out at 20Mbps.

I cant seem to find anywhere to register a fault, the website just goes around in circles...

I have a Smarthub 2

thanks

licquorice · ‎24-08-2022

0800 800 150

Is that using Wifi or an Ethernet connection? If Wifi you need to test using an Ethernet connection.

TessTickles · ‎24-08-2022

Ethernet (wired) - I don't use wifi at all.

imjolly · ‎24-08-2022

What speed do you get if you try fast.com

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TessTickles · ‎24-08-2022

Speed

licquorice · ‎24-08-2022

Try a factory reset of the hub.

TessTickles · ‎25-08-2022

It says I am connected 1000Mbps up and down, but not getting the upload speed.

TessTickles · ‎25-08-2022

Also... I was checking to see what firmware the smarthub is on. It seems the lastest is

Firmware v0.33.00.12274-BT

But mine is a 0.15.00.06145

licquorice · ‎25-08-2022

The hub will always report 1000Mbps, that is the speed of the link between the ONT and the hub.

That is very old firmware, your hub should have updated to the latest version.

Are you leaving the hub switched on 24/7, it is unlikely to update unless you do.

TessTickles · ‎25-08-2022

I havent used the hub in a year or so.

Is there a way of forcing it to update?

thanks

PS what is ONT?