I just moved to BT Fibre 1 - speeds lower than acceptable

[Skumba]

Thanks @pippincp
I have BB only, so I imagine there is no Digital Voice - certainbly doesn't figure anywhere in any documentation of in my Router.
What is QLT, may I ask?

[imjolly]

QLT - quiet line test

line noise is a killer for broadband

hub stats?

[Skumba]

Thanks @imjolly, that is just what the salesman said when I signed up. However, Openreach and/or BT techies seem to have other ideas.

Dumb question... what or who do I take this up with now? I suppose the response will be "...you can always upgrade to Fibre 2..." as the Openreach chap said yesterday. However, if they can't deliver 46/9 as my contract speeds are listed, how, without unthrottling me do they plan to give me anything better than the 37/5 that I'm currently stuck with...?

Incidentally, all my speedtests show absolutely no deviation during the tests from the end figures, which tells me that I am definitely being throttled, as opposed to the fluctuations shown when competing for local area kids doing homework, or playing Fortnite or whatever...

[imjolly]

BT do not throttle any connections more likely problems with your connection

are you having problems producing your hub stats as I asked previously

[Skumba]

Sorry @imjolly, I forgot about the Hubstats and QLT.

I have to find a phone to run the QLT, as our phones are VOIP, still running on my old providers network

Hub Stats 19 Jan 22

[imjolly]

who was your previous provider?

are you using the master socket?  which master do you have

[Skumba]

Number 7

[imjolly]

have you tried removing the faceplate and connecting to the test socket with a filter and then repost hub stats and lets see if that makes any changes to your connection

[Skumba]

Sorry @imjolly 

Things are getting messy (probably the way I am responding - sorry). My Hubstats should have been a direct response to your last but one (or more) questions. They are on this thread but somehow they are on page 1. Copied below

I will take your words about throttling on advisement for now.

Here are two speedtests - one from the Hub, and the other from speedtest-dot-net completed within 10 minutes of each other.

[imjolly]

the speed tests are consistent with your connection speed which is right at bottom of handback speed.

I was asking to try the test socket which is behind master socket faceplate which just unclips.  sometimes there is a connection problem with faceplate not seating correctly.  you would need old style filter to connect to test socket then connect to hub