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Message 1 of 5

Internet Goes Down Countless Times! How do I Read A Log To Find Out Why?

Hopefully this is the right place. For the past week, I've been having an ongoing issue with my BT broadband. The connection will drop about 2 to 5 times an hour. A BT Engineer is coming out Tuesday but I've got no faith that a fault will be found.

For the past year or so we have 5 engineers out and they reset the line and say they can't find an issue and thats that but this is the worse the connection has been. Usually I get 5 dropouts a day but it can be 5 an hour now. I'm not sure if there's something on my network thats causing the issue but I'm just clueless how to read the logs. Any idea where to start?

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Message 2 of 5

Re: Internet Goes Down Countless Times! How do I Read A Log To Find Out Why?

Can you post hub stats - hub manager/advanced settings/ technical log/information 

Check line for noise. Dial 17070 option 2 should be silent and best with corded phone



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Message 3 of 5

Re: Internet Goes Down Countless Times! How do I Read A Log To Find Out Why?

There you go. I can't check for line noise as I don't have a landline. So unable to check for noise.

Product code:Hub
Serial number:+091298+2047002997
Firmware version:v0.33.00.12274-BT
Firmware updated:Sun Apr 17 01:12:45 2022
Board version:R01
GUI version:1.74 12_11_2020
DSL uptime:0 days,00 Hours44 Mins01 Secs
Data rate:1.999 Mbps / 11.399 Mbps
Maximum data rate:7.010 Mbps / 15.868 Mbps
Full Fibre (FTTP) Mode:Off
Noise margin:13.9 / 11.6
Line attenuation:14.8 / 26.9
Signal attenuation:14.8 / 27.6
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:35.1 MB Uploaded / 471.0 MB Downloaded
Broadband username:bthomehub@btbroadband.com
Public Wi-fi status:Activated
2.4 GHz wireless network name:BT-XJASQH
2.4 GHz wireless channel:Channel: 11
5 GHz wireless network name:BT-XJASQH
5 GHz wireless channel:Channel: 44
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:On
MAC address:60:8D:26:37:CA:B8
Software variant:-
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
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Message 4 of 5

Re: Internet Goes Down Countless Times! How do I Read A Log To Find Out Why?

No point in trying anything until openreach has been



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Message 5 of 5

Re: Internet Goes Down Countless Times! How do I Read A Log To Find Out Why?

I have very little faith they will truly fix anything.
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