Length of time before refund?

[Svasey]

After little over months mt fibre has completely stopped working, i have followed all guidance and requested a technician to sort the problem to absolutely nothing with regards of a resolution to solving the issue. 

At what point is a subsidised rate or refund for lack of services applicable?

[Keith_Beddoe]

@Svasey 

As this has been going on for some time, it would be best if I asked a moderator to look at your service.

[Keith_Beddoe]

You also have this active thread https://community.bt.com/t5/Bills-Packages/6-months-free/m-p/2331214#M162770

[RobbieMac]

Hi @Svasey

Thank you for your post and welcome back!

I am sorry for the recent broadband downtime.  Have you tried giving our guides a shout in the helpdesk on 0330 1234 150?  You will be entitled to compensation if there is a delay repairing the fault.  See here for full info: Automatic compensation - BT

Post back and let me know how you get on chatting with them.

Thanks,

Robbie