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Svasey
Beginner

on ‎30-11-2023 15h00

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Message 1 of 4

Length of time before refund?

After little over months mt fibre has completely stopped working, i have followed all guidance and requested a technician to sort the problem to absolutely nothing with regards of a resolution to solving the issue. 

 

At what point is a subsidised rate or refund for lack of services applicable?

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎30-11-2023 15h04 - edited ‎30-11-2023 15h05

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Message 2 of 4

Re: Length of time before refund?

@Svasey 

As this has been going on for some time, it would be best if I asked a moderator to look at your service.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎30-11-2023 15h06

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Message 3 of 4

Re: Length of time before refund?

You also have this active thread https://community.bt.com/t5/Bills-Packages/6-months-free/m-p/2331214#M162770

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RobbieMac
Moderator-Retired

‎30-11-2023 15h39 - edited ‎30-11-2023 15h41

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Message 4 of 4

Re: Length of time before refund?

Hi @Svasey

Thank you for your post and welcome back!

I am sorry for the recent broadband downtime.  Have you tried giving our guides a shout in the helpdesk on 0330 1234 150?  You will be entitled to compensation if there is a delay repairing the fault.  See here for full info: Automatic compensation - BT

Post back and let me know how you get on chatting with them.

Thanks,

Robbie

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