Ongoing fault

[Pandaloverx]

Hi,

Im needing some advice as I’ve had no internet since Monday at 5 PM. It cut off all of a sudden and started flashing purple, then orange now it’s flashing purple continuously. I have had two engineers come out and both have said there’s no fault at my property and that they would check the exchange which they said also has no fault. Im just at a loss of what I can do now. Everytime I phone BT at the centre, they say they can definitely see a fault. 

two weeks ago we had an issue too and I was told openreach had to fix this due to a wider fault in the town but now no one seems to have any answers. It has been awful. Tried the new hub which came yesterday and it’s flashing purple as we speak. So so fed up.

[imjolly]

Have you tried using the test socket with a filter to rule out a faulty faceplate?

[rbz5416]

When you replaced the Hub did you also replace the PSU & RJ11 cable? Flashing purple indicates no physical connection to the Hub, so definitely try @imjolly's suggestion.

Do you have a landline & if so, is there a dial tone? If yes try dialling 17070 & select option 2 for a quiet line test, preferably with a corded phone. It should be near silent with no pops or crackles. If there's no dial tone or the line is noisy, report this as a landline fault rather than broadband. BT & Openreach seem to understand & address landline faults more readily in my experience.

[Keith_Beddoe]

@Pandaloverx 

What does your master phone socket look like?

[DavidM]

Hi @Pandaloverx and welcome to our community.

I'm sorry you're having problems with the connection. If you can give us the information @Keith_Beddoe , @rbz5416 and @imjolly have sked for I'm sure we'll be able to help.

Cheers

David

[pippincp]

@Pandaloverx  Its also worth looking at this post and using the link provided.

https://community.bt.com/t5/BT-Fibre-broadband/Are-there-problems-in-my-area-with-BT-services/td-p/1...