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Openreach appointments
I've been without BBand for over a week now but aside from the 'ping pong' between BT and OR not knowing what's happening, I'm frustrated in not being able to confirm OR engineer appointments. I get a text from OR saying an engineer will visit on a date and time but i need to reply to their text with 'CONFIRM' but the mobile number it comes from won't accept a reply!! So, the OR engineer doesn't turn up!! Anyone else have the same problem?
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Re: Openreach appointments
What date did you report the fault?
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Re: Openreach appointments
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Re: Openreach appointments
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Re: Openreach appointments
The reply number may be treated as a premium rate text, even though its not. If you have premium rate texts blocked on your mobile phone account, then the reply will not be sent.
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Re: Openreach appointments
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Re: Openreach appointments
Texts from BT/OR will use a short code number like a premium text. So although the text isn't chargeable, the "system" doesn't know that until it's sent. As well as being enabled on your phone, you also need the ability to be billed for premium texts. So you need a spending cap above zero on your mobile account.
Texts exchanged with an engineer would just be from their company mobile.
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Re: Openreach appointments
447701407771
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Re: Openreach appointments
Hi @CrunchyFrog
I'm sorry that you are having trouble confirming appointment. Did you receive any links within the texts that you can click on to confirm instead?
Lesley
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Re: Openreach appointments
I have managed to screen shot the text exchange that took place last Saturday. The only link in the text is to the OR web site but that's useless unless you're a Service Provider.