Openreach appointments

[CrunchyFrog]

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I've been without BBand for over a week now but aside from the 'ping pong' between BT and OR not knowing what's happening,  I'm frustrated in not being able to confirm OR engineer appointments.  I get a text from OR saying an engineer will visit on a date and time but i need to reply to their text with 'CONFIRM' but the mobile number it comes from won't accept a reply!!  So,  the OR engineer doesn't turn up!! Anyone else have the same problem?

[Keith_Beddoe]

What date did you report the fault?

[CrunchyFrog]

The fault was reported on 18 Oct and OR did visit on 19 Oct but their txt message wouldn't accept a reply.

[CrunchyFrog]

Should have said that i couldn't confirm other appointments since the 18th Oct; replies just show 'Sending Failed'

[Keith_Beddoe]

The reply  number may be treated as a premium rate text, even though its not. If you have premium rate texts blocked on your mobile phone account, then the reply will not be sent.

[CrunchyFrog]

I don't have premium rate texts blocked. That said, I doubt OR would use premium rate texts as i have exchanged messages with an OR engineer who came last Saturday without any problem and similarly had no problems exchanging them with BT.

[rbz5416]

Texts from BT/OR will use a short code number like a premium text. So although the text isn't chargeable, the "system"  doesn't know that until it's sent. As well as being enabled on your phone, you also need the ability to be billed for premium texts. So you need a spending cap above zero on your mobile account.

Texts exchanged with an engineer would just be from their company mobile.

[CrunchyFrog]

The OR texted come from a normal looking mobile number:
447701407771

[Lesley_W]

Hi @CrunchyFrog 

I'm sorry that you are having trouble confirming appointment. Did you receive any links within the texts that you can click on to confirm instead?

Lesley

[CrunchyFrog]

I have managed to screen shot the text exchange that took place last Saturday.  The only link in the text is to the OR web site but that's useless unless you're a Service Provider.