Providers don't think I can get superfast broadband when Openreach says I can

[dietrich66]

Hi.  I'm moving into a rented property.
It has an Openreach 5C master socket fitted.
Openreach website says the address has Superfast Fibre Broadband available.
But when I check with providers (including BT) they say they cannot offer anything above standard broadband - max 10mbps download.
The call centre guy at BT checked and said it was because 'Openreach hadn't updated its status yet' and suggested I try again in a week.
He didn't sound very confident.
In any event, my understanding from the landlord is that the socket is not a recent addition to the property.
I'm confused and can't find a way of checking with Openreach whether what the BT guy says about the 'status' is true.
Anyone have any ideas?
Many thanks in advance

Paul

[licquorice]

The presence of not if a master socket is entirely irrelevant as to whether you can get FTTC or standard broadband.

Enter the address in the checker and post a screenshot

https://www.broadbandchecker.btwholesale.com/#/ADSL

[imjolly]

Enter your address and post results. Remember remove address

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[dietrich66]

I'm afraid I don't have the phone number (I have no account set up at the property).

How do I find out the Access Line ID or the UPRN?  I'm unfamiliar with both

[dietrich66]

[licquorice]

You don't need either, use the address option

[dietrich66]

[licquorice · Accepted solution]

You can't get super fast broadband because the cabinet is full and there are no spare ports.

All you can do us hope a port becomes spare. Keep checking the site and when it says available rather than waiting list, place an order.

Waiting list is a misnomer by the way, there is no waiting list.

[dietrich66]

Thanks for the clarity. Any idea why it says 'available' ?

[licquorice]

I'm struggling to read the screenshot on a mobile, but it appears to show waiting list for FTTC (VDSL) and available for standard broadband (ADSL)