So we were originally having our phone line and broadband turned on, on the 14th Aug 23. Here I am after a month of going to and fro with open reach and upgrading our original order from 1 to 4 meg to the 900mbps package. Still nothing other than our phone line working and having 0.5 mbps speeds, I can't even open a Facebook notification without waiting minutes for it. I've had 3 different texts saying about its 4 working days, then 8 working days and today another 7 working days text. Open reach told us that fttp was available to us but couldn't put a time on when it would be available..since then BT have compensated us £40 but growing very frustrated as my partner works from home so I'm getting it in the neck there as well. Anyone recommend anything? I'm chasing them up(BT) today to see if they know anymore..thanks for any help given
|Up to 1000||Up to 220||--||Available||1 Stage|
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.
It will be a 2 stage install. If you are not supplied via a duct may involve a dig for one and fibre supplied to an outside wall. Then an engineer will follow up to supply and connect inside equipment.