KCI2 assure effectively means OR at survey ( the initial area survey ) that issues were likely, your survey note , UG feed not evaluated.
How old is the property, since around 1990 most properties were fully ducted , 1960’s to late 1980’s are usually DIG ( direct in ground ) and much more work required than later built property, your survey note is a little inconclusive.
With KCI 2 , a long lead time should be supplied and the first visit isn’t the contractual date for service, it’s supposed to allow OR time to visit and arrange whatever preparatory work is required to supply service, before the contractual date arrives, it also ( for example ) between the first and second dates , it gives the consumer the option to cancel , if ( for example ) on the first visit it’s pointed out that the newly laid driveway would need to be excavated because whoever built it covered the existing duct entry ,
If OR are slow in attending the first stage , or a mistake is made and the long lead time isn’t used , you could be given an unrealistic date for service ,
