Scam broadband renewal email

[keying]

I have just renewed my Broadband with BT. I was prompted by an email May 18 ,that the ebay phone rep says was a scam.The email had all my details,so I phoned BT. If it was a scam it is the most convincing I have ever had. The email advise that my new contract would be £60.99 up by about a third, it had <bt@updates.bt.com> address. I always ignore emails and contact companies directly,just as well! This one is worth watching for an exact clone of a BT message

[Carlusha]

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@keyingwrote:

I have just renewed my Broadband with BT. I was prompted by an email May 18 ,that the ebay phone rep says was a scam.The email had all my details,so I phoned BT. If it was a scam it is the most convincing I have ever had. The email advise that my new contract would be £60.99 up by about a third, it had <bt@updates.bt.com> address. I always ignore emails and contact companies directly,just as well! This one is worth watching for an exact clone of a BT message

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Ebay phone rep? What on earth has eBay to do with BT?

In future, applies to almost everyone, should you receive any offers for whatever at BT, always log-on to your MyBT to see whether the same offer or others are available there to you. 

If you still have the email, you should forward to :

phishing@bt.com

[NeilO · Accepted solution]

Hi @keying welcome back to the community and thanks for posting. Was it a BT employee who advised it was a scam email?

If you have any concerns I'd recommend following @Carlusha's advice and forward the email to phishing@bt.com

Thanks

Neil

[keying]

Sorry was BT rep my mistake have renewed with BT all things considered

[Crimliar]

If ever you receive something like this then ignore all links in the text/email and contact the company directly using the info from sites such as this.