The speeds quoted by BT are connection speeds to your router not download speeds to your devices any test need to be done with ethernet connection not WiFi which is to susceptible to interference
Try using fast.com using ethernet connection
Thanks
My computer is connected to the router via ethernet and giving me around 95mbs (using Fast.com)
My ipad gives 170 and iphone 400+mbs WiFi
Can BT do a speed check to my router to give me the speed at the router before any losses after the router?
regards
You can do it from the my BT app yourself too, it is available for the IPhone/Ipad.
https://www.bt.com/about-my-bt-app
Once logged in on the app click the 3 dots on the bottom and then "test my speed". It will then run a speed check to your router.
Have you accidently plugged the ethernet into a 100mbit port? You need to use the 1Gbit port.
I think my router, smart hub 2, has all four ports 1gig if i'm correct