Hi
I have recently had full fibre installed on 15 May 2023.
the download speeds are good, but upload speeds seem to be capped at 20mb.
I have tried resetting the smart hub 2 back to factory default as suggested in other posts, but there is no improvement in upload speeds.
The BT Speed test on the app has stopped working for me now as well.
anything else I could try?
thanks in advance
Shaun
Solved! Go to Solution.
just leave the connection and after a stable connection of 3/4 days the up speed should correct itself - many post like yours on forum. however if no improvement after 3 days stable connection post back and can see if mods can help
Hi @JohnC2
my smart Hub 2 has been up for over 4 days now, but the upload speed is still stuck on 20mb. It never changes if I do a speed test.
Is there anything you can do to help.
thanks
Shaun
I'm quite sure either @JohnC2 or another mod will get back to you.
Hi @shaunc74,
Thank you for posting back. I'm sorry if the upload speed hasn't increased. If you send me your details, I'll be able to run a few checks.
I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
Thanks,
Paddy
Hi @shaunc74 Thanks for sending over your details, I called there but missed you. I've applied the upload fix to your hub and the speed test result is now reading 110Mb on the upload.
Thanks
Neil
Hi @NeilO
Thanks for calling me back, sorry I missed your call. The upload speed is Ok now.
Brilliant service from you, thanks for getting it sorted.
Cheers
Shaun