Slow upload speed

[Ivor77]

Uploading seemed slow so I ran a speed test and got average only 2.1 Mbps upload when it should be around 19Mbps on BT Fibre 2. Download was as expected at around 57 Mbps.

Months ago I ran a speed test and the upload was about 18Mbps but since then we've been switched to digital voice so got a new smart hub2. The hub info display shows Data rate: 20 Mbps / 65.224 Mbps.

Powering the hub off and on has made no difference. How do I find out if my line has somehow got the wrong speed cap and who can fix it? 

[licquorice]

You haven't got the wrong speed cap as your hub stats clearly show. Your upload speed is 20Mbps. Are you carrying out the speedtest via WiFi or Ethernet ?

[Ivor77]

I tested via ethernet using the same Thinkbroadband test that showed the higher speed last year.

[licquorice · Accepted solution]

Try a factory reset of the hub rather than simply power cycling it. Press the recessed button for about 20 seconds until the lights flash.

[Ivor77]

Thanks licquorice, the factory reset seems to have sorted it.