Smart Hub 2 - Solid Orange Light

[AJ82]

Hi,

I upgraded from GFast to full fibre 900. My smart hub 2 has a constant solid orange light. When the Openreach guy installed the full fibre my smart hub 2 went to solid orange light. I had an older hub in the house so we tried that and it worked. The engineer got me to call BT and get a new smart hub 2 as mine must have been faulty. I now have a new hub, but again get the solid orange light. The settings in the hub are all correct for full fibre. Any ideas would be much appreciated. Thanks

[rbz5416]

Log onto the Hub & check that fibre mode is enabled. That's what converts LAN4 into a WAN port. Or is that what you mean by correct settings?

What is the old hub that worked?

[AJ82]

Hi, the settings are turned on for fibre. The old hub is a smart hub type A. The old hub won’t work with my Wi-Fi discs though. Thanks

[rbz5416]

Hard to imagine that you'd receive a replacement SH2 with exactly the same fault. But assuming you have the ONT plugged into LAN4, there doesn't seem to another conclusion. Any chance you could borrow another to test from a friend/neighbour?

[belsey12]

Try a factory reset of the hub see if that fixes if it doesn't restart ont and make sure all lights are green and that none are red. I would also take it out of fttp mode and then change it back it's fixed issues with me before when I was with bt.

[NeilO]

@AJ82 welcome to the community and thanks for posting, I'm sorry to see you're experiencing connection issues with your Smart Hub 2. An orange light means the Hub is working but it's not connected to the internet. 

Have you tried a different ethernet cable from the ONT to port 4 on your Smart Hub?

I'd recommend connecting a device to the Smart Hub 2 and then open a web browser as it will open a help wizard to go through some checks that may help. 

Post back and let us know how you get on.

Neil

[gg30340]

When you changed over the hubs did you also change the power lead, if not try changing it.

[AJ82 · Accepted solution]

Thanks for all your suggestions. It has miraculously gone blue now. Something must of happened overnight. Thanks again 👍

[DanielS]

That's great to see everything is up and running for you now @AJ82.

Thanks for taking the time to post back.

DanielS