Superhub orange light

[Slaycj]

Just wondering if anyone else has had this issue. I'm currently waiting on being able to use my fibre broadband. It was installed yesterday by an engineer and I wsiyuntil midnight as advised and it didn't start working. I've been told it's an external fault and have to wait for it to be fixed and I don't need an engineer out apparently. The light on my hub has been completely orange since my installation I can see the WiFi signal but can't connect to internet. Has anyone else ever had the same issue and how long did it take to be fixed?

[licquorice]

It means you have physical connectivity but your account hasn't been activated.

How long it takes to be fixed is unknown, every case is different.

[Slaycj]

Not great though, I was told it was a fault. I was told I would be activated on my connection date so it's completely confusing. The engineer who installed it also was confused 

[licquorice]

Call the FTTP team and see if they can help 0800 587 4787

[Slaycj]

Are they different from the normal customer service team?   I have been on the phone twice already today about it and was told it was a fault and I have to wait.

[imjolly]

Yes they are different and as name suggests better equipped to deal with FTTP problems