Hi,
I upgraded to FTTP 900 (which kicked in on tue morning) and the download speeds look fine (amazing!), however the upload speed appears to be capped at around 60mbps 😞 I've read numerous threads that say it'll sort itself eventually but 3 days in it's still showing this:
As per other posts I've left the Smart Hub 2 connected, though eventually I intend to plug my Ubiquiti USG3 back in that I was using for the FTTP 500 service. I should note too that even using the USG3 the FTTP 900 upload speed is still capped at around 60.
Is there anything else I can do my end or is it something BT have to 'fix'?
cheers,
Laurence
Hey @laurencemarr,
Thanks for reaching out to us.
I was chatting with Tasha earlier, about this. It's in hand now and as soon as she gets an update, she will get back to you again.
Thanks
DanielS
My internet went down for a few minutes, so I figured the guys were doing something to sort it and low and behold after I ran the built-in speed test and getting the following 👏
I'll try the USG3 shortly here and continue to monitor but it looks like it's been fixed 🙂 i've PMd the Twitter guys as well to let them know
I'd be keen (and probably others too) to understand what was changed, a profile setting on the backend or something on the smart hub 2 itself? If the later, hopefully my 3rd party router will still show similar speeds to that above 🤞
AND the USG3 is working fine now too so must have been a backend thing, so pleased it's all resolved 🙂
Hey @laurencemarr
Many thanks for posting back to let us know your upload speed looks good now. I am really pleased to see that 😊
I have marked your post as the solution for you too.
Have a nice weekend!
All the best,
Robbie
